General
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Where do you offer ice delivery services?
We offer ice delivery services in the metro areas of both Atlanta,GA, and Nashville, TN, including their surrounding counties.
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Can I pick up ice from your warehouse?
No, we do not offer pickups. We are strictly a delivery or distribution service.
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What are your hours of operation?
We are open 7 days a week:
- Sunday to Thursday: 8 AM – 8 PM
- Friday and Saturday: 8 AM – 9 PM
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What forms of payment do you accept?
We accept all major credit cards and offer ACH payments for registered commercial accounts. Click here to apply for an account.
Please note that we do not accept cash or checks.
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Do you offer wholesale ice for retail stores?
No, we do not offer wholesale services to convenience stores, grocery stores, or liquor stores. We provide ice for commercial clients like bars, restaurants, special events, festivals, caterers, and concrete providers.
Products
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What size bags of ice do you offer?
We offer 20 lb bags of ice, similar to what you’d typically find in most grocery stores, with standard ice cubes/nuggets.
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Do you offer dry or “hot” ice?
No, we do not offer dry ice, also known as "hot" ice.
Click here to find a dry ice retailer near you
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Do you offer block ice?
No, we do not offer block ice.
On-Demand Ice Delivery
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What are your delivery hours and windows?
We operate on 2-hour delivery windows. Your ice will be delivered anytime within the selected window. While we aim for 98-99% success in hitting these windows, delivery times are not guaranteed. If delays occur, we will notify you promptly.
Hours of Operation:
- Sunday to Thursday: 8 AM – 8 PM
- Friday and Saturday: 8 AM – 9 PM
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Can I order ice for same-day delivery?
Yes! We offer same-day emergency service. While our delivery windows are 2 hours, we often deliver in as little as 1 hour.
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What type of ice do you deliver?
We deliver 20 lb bags of packaged ice made from purified water.
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Is there a minimum order?
Yes, our minimum order is 300 lbs, which equals 15 bags (20 lbs each).
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Is there a delivery fee?
Yes, we charge a flat $20 delivery fee per order.
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How will the ice be delivered?
Upon arrival, you can choose one of the following delivery options:
- We can empty the bags into your ice bin.
- We can stack the ice in your freezer.
- We can stack the bags at a location of your choice, like a bar area.
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Do you deliver ice upstairs or downstairs?
No, we only deliver ice to locations accessible by our ice carts, which require paved ground and cannot roll on grass or dirt.
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Who do you deliver to?
We deliver to both commercial and residential locations.
Ice for Events
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How long will the ice pods keep ice frozen?
Our ice pods are super-insulated and will keep ice frozen for 72 hours or longer.
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What are the power requirements for your Ice Pods and Event Trailer?
- Ice Pods: Self-contained, insulated coolers that do not require power.
- Event Trailer: Requires a standard 115v plug with a dedicated 20-amp breaker.
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Can I rent the trailer or pods without ice?
No, we only offer bundled rentals, which include bags of ice, the storage rental (Ice Pod or Event Trailer), delivery, and pickup.
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How does scheduling work for delivery and pickup?
We operate on 2-hour windows selected by the client. While we don't guarantee an exact arrival time, delivery and pickup will be made within the chosen window.
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Can I get ice refills during my event?
We offer next-day ice deliveries for multi-day events. On-demand deliveries during large events require coordination with our Operations team.
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Where can the Ice Pods and Event Trailers be placed?
- Ice Pods: Must be placed on a paved surface with a clear path accessible by our electric pallet jack.
- Event Trailers: Can be placed on grass or dirt if arranged in advance, but not in mud or wet ground from heavy rainfall.
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Can I store other products in the rental equipment?
No, our rental equipment is strictly for storing Iceman-branded 20 lb ice bags only.
Snow by Iceman
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What is Snow by Iceman?
Snow by Iceman provides professional snow installation services for outdoor events and special occasions. Our snow is made from ice using an ice chipper, creating real, authentic snow.
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What types of events can you provide snow for?
We specialize in outdoor snow installations for private parties, corporate events, winter-themed festivals, and more.
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Where can you install snow?
We can install snow on fields, grass, concrete, and asphalt. As long as our trucks can access the area within 50 feet and there is adequate ingress and egress for our equipment (85 feet bumper to bumper), we can cover it with snow.
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How long does the snow last?
The duration of the snow depends on weather conditions, but typically it lasts for 2-5 hours.
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Can the snow be used for activities like sledding or snowball fights?
Yes! Our snow is perfect for winter activities like sledding, snowball fights, and building snowmen.
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Do you do indoor snow installations?
No, we only do outdoor snow installations.
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How far in advance should I book?
We recommend booking as early as possible, especially during busy seasons, to ensure availability.
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What do I need to provide for snow installation?
Our equipment arrives fully equipped, so we don’t need water or electricity. We only require proper access for our trucks and snowmaking equipment.